General Rules

General Rules:

By playing on our project, the players agree to these rules and agree to adhere to them. Not knowing the rules is not a viable excuse, and will not be accepted by Apollo team.

The administrator reserves himself the right to change the project rules at any time.

Players are obliged to observe changes to the rules announced either via the Project Apollo Homepage, Facebook, Discord or forum and abide by them.

It is possible to appeal against the GameMaster’s decision to that GM or the Head GM exclusively via private means of communication (PM on the forum, Discord PM or email). You can appeal within four weeks of the ban. You can check out what languages that GM communicates in here.

The administrator is the highest authority, his decision is final and there is no countermanding his decision.

The Administrator reserves himself the right to banish any player from the realm and services connected to the project WITHOUT stating a reason.

The player is obliged to abide by the instructions from any member of the Apollo GM team. Not following them can be punished.

Languages allowed in selected public channels:

    • world: EN/ CZ/ SK
    • global: EN
  • characterauction: EN/ CZ/ SK

Above-mentioned languages are the only languages we are able to consistently provide support in. Other languages are not allowed in said channels due to our inability to moderate content written in different languages in the long-term.

Player behavior:

Server economy

Players are forbidden from trading chracters, accounts, stars, gold or anything else in WoW for real money or from other sources than Twinstar’s account manager. It is not allowed to trade characters, accounts or stars for gold, recources or anything else in-game.

Players are also forbidden to trade Gold/ Items/ Characters to or from other projects.

Trading/ exchanging characters (including Bind on Account items) or accounts via public channels is allowed only in the “characterauction” channel: “/join characterauction”.

Botting

It’s a use of a third party software which automates in-game actions without the need of player presence. Botting is strictly prohibited.

Hacking

Tampering with game data files, use of software modifying the client functionality or its communication with the server is strictly prohibited. We tolerate game model modification, but we don’t provide any support with any issue resulting from use of such models.

Multiboxing

The use of a method of gameplay known as Multiboxing is prohibited. By Multiboxing we mean manipulating multiple characters at the same time with the use of third party software. Alt tabbing is allowed.

Exploiting

Exploiting is abuse of a bug to one’s advantage. Any form of exploiting is prohibited. All bugs have to be reported in our bug tracker.

It’s prohibited to exploit any bug in Pathfinding or Line of Sight in any game location or area to kill a boss, player, or anything else. It’s prohibited to use quest items, items or vehicles for other purposes than what they are intended for. It’s prohibited to kill any NPC in the open world which has significantly higher level (skull instead of a number) than any player receiving experience from killing it. It’s also prohibited to kill the same boss multiple times per one ID if it respawns sooner than it should.

Chat

Spam, or excessive flooding of public channels is prohibited. 5 or more lines in chat in a short time frame is considered spam. It’s also forbidden to write meaningless or inconsequential messages (ex: Thunderfury/ Anal spam) in public channels.

We regard flame as something that aims to provoke a fight, attacks or anything else in a public channel. Such behavior is prohibited.

Excessive vulgarity, or offensive language is prohibited in all public channels in the game.

Public channels are: “/say”, “/emote”, “/yell”, “/world”, “/global”, “/characterauction”.

Non-public channels are: “/whisper”, “/party”, “/raid”, “/guild”, “/bg”, “mail”.

It’s prohibited to undertake hostile or inappropriate attacks against another player based on his religion, nationality or race.

It’s prohibited to use names of characters/ pets/ guilds/ arena teams, which are vulgar, rasistic or by other means inappropriate. It’s also prohibited to use any name resembling a nick of any Apollo team member.

Any violation of these rules has to be reported via the ingame function “Report Player”.

It is forbidden to repeatedly create new characters (or use existing ones) for the purpose of harassing a player that added the previous character of the same player to his/ her ignore list.

Casino + CoD

It is prohibited to conduct any Casino type activities. It is forbidden to send scam mails, which aim to trick or rob another player.

Offending/mocking TwinStar team members or the project

It is prohibited to make inappropriate remarks or insult any TwinStar team member or the project itself in any way or to mock them or their work in any form. It is also prohibited to impersonate any TwinStar team member.

Any direct or indirect insinuation(s) of possible links between a team member and their regular player identity (should they also play on the server) is strictly prohibited (whether joking or not).

All of our work is voluntary and done in our free time. Constructive criticism is welcome, you can contact any member of the TwinStar team with feedback corresponding to their specialization.

Abusing player support

It is forbidden to use player support for purposes other than those they serve.

Avoiding punishment

It is prohibited to avoid any form of punishment (mute, ban, IP ban, …) by using a different account or IP address to commit other offenses.

Player support:

Ticket system

In game tickets are to be used only for issues that are related to a personal bug (issue that affects only one player/ character) and are solvable by a member of the GM team.

You can find a guide how to write tickets here. We are able to service tickets written in EN/ CZ/ SK languages only. Tickets in other languages will be closed without a reply. Stating which languages from those mentioned you can communicate in can speed up the processing of your ticket.

Examples of what the in-game ticket system is to be used for are as follows:

    • Impossibility to complete a quest after a server crash
    • Bugged character statistics
    • Bugged talents
    • Disappearance of an already learned spell
    • Bugged professions
    • Character stuck/ falling
    • Inability to log a certain character
  • Other

Bug Tracker

Players are obligated to report any bugs in the game via the Bug Tracker. Failing to do so or abusing the bug will be punished based on the discretion of the Apollo Team. Bugs can only be reported via the bug tracker, not via in-game tickets. If you do not know how to report a bug, please go to this PAGE.

Examples of what to report via the Bug Tracker:

    • Global issues (problems that concern not only you but more or all players)
    • Bugged quests, bugged pet abilities or problems which due to their nature are not resolvable in-game by a GM
    • Bugged spell/ item
    • NPC, Game Object or loot is missing or bugged
  • Other

Complaint system/ Report Player

It is used to report inappropriate behavior of other players within the game. It’s possible to report a player for every chat-related offense (see the Chat section), or for Cheating (Botting, Hacking, Multiboxing), where you need to state what type of offense it is and include some proof.

Loot restoration

Apollo team resolves loot issues only from Cataclysm raid instances under certain circumstances. Issues must be submitted via a Discord ticket (a guide is in the #read_first channel) in the correct form and contain all information. Incomplete tickets or tickets not following that form will be deleted. If you are unsure, feel free to look at some examples here.

Loot restoration requests have to be submitted as soon as possible after the incident. Delayed request don’t have to be dealt with.

Loot issues from raids are subject to Loot Incident Quota, this means that only so many items can be refunded per raid group in a set time frame.

Loot lost due to a disagreement between players (someone refuses to give you an item, ninja-looting) is not covered by Apollo team.

Apollo Team has limited ability to restore items, achievements, items bought from vendors or from the auction house and lost by a server crash or by a player accident. Team is unable to restore mail, gold or other currency (honor points, valor points, …).

Punishments:

Depending on the nature and severity of the offense, punishments may vary from verbal warnings, mutes, item deletion, up to suspension of account(s)/ characters (short term, long term, permanent, and/or IP). Punishments may also be linked to other TwinStar services (forum, Discord, Facebook, …).

Punishments are effective immediately.

Other:

  • Players are obligated to report actions of another player that are found to be in conflict with the server rules. The report may be directed to any GM who is a part of the Apollo Team either via PM (forum, Discord), the Blacklist section of the TwinStar forum, #player-reports channel in Apollo Discord, or via Complaint system.
  • It is forbidden to advertise other projects with the same or similar focus as TwinStar.
  • It is forbidden to advertise any form of warez, including materials linking to warez.

Last update 13.06.2019